A Look Into IT Automation

Automation defined...

It has different names: some call it IT process automation (ITPA); others call it Run Book Automation (RBA); while others are more familiar with the term Business Process Automation (BPA). However, they all have the same definition.

IT Automation is the automation of complex IT/Business processes and tasks beyond traditional data manipulation through the help of modern IT technologies.

It isn’t just about “counting the business.” IT automation is about “running the business!” It’s more about dealing with mission-critical processes that are event-driven and at the heart of an enterprise. And as you’ll learn later, IT automation might just be what you need to take your business to a whole new level!

A 50%-Industry Growth Can’t Be Wrong!

According to new market research, the global business process automation industry is set to grow from $31.80B (2012) to $45.92B (2018). The reason is simple: More and more businesses are realizing the great need for IT automation and the unbeatable benefits it brings. Let’s take a look at some of them:

Improved Efficiency And Less Errors

Backoffice automation is one of the fastest growing trend especially for 2014, and it’s not surprising at all. We, humans, are most likely to err when performing repetitive tasks and processes. And when those mundane tasks are at the heart of a business, even the slightest human error can heavily damage a business’ reputation and profit.

Just take NASDAQ and Goldman Sachs as an example. These two companies were on the headlines…BUT for the wrong reasons. NASDAQ had to shut down trading and freeze thousands of securities listed for at least 3 hours because of a technical error. Goldman Sachs, on the other hand, experienced a trading glitch which could cost the firm $100M.

A slight glitch or a 3-hour downtime might not cause massive disruptions in your production and service delivery. However, such incidents can live on your customer’s memory for years – causing long-lasting, negative impact to your business’ reputation. When your office and IT processes are automated, the likelihood of such incidents cropping up are greatly minimized.

Better Service Consistency = MORE Satisfied Customers

Let’s say you have a factory as an example. You’ve exceeded production goals while your net profit for the quarter has exceeded the previous quarter’s projections by a whopping 10%. Business is doing really good.

It would be a shame if you can’t deliver your products and services because the raw materials you need were held up by a supplier, wouldn’t it? When your tasks are automated and connected, your business is armed to prevent and foresee possible support issues before they come back to bite you – allowing your business to cater to its customers with greater consistency.

And we all know how important consistency is when it comes to keeping your customers happy. Whether it’s providing constant and fast internet with 99.9% uptime; accessing their bank accounts online at 2AM; or ordering a pizza in the wee hours of the night, they expect consistency ALL the time!

With IT process automation, your tasks are completed with total uniformity and consistency – building up your customer’s confidence and satisfaction.

Significant Savings Your IT’s Operational Cost

By orchestrating automated processes throughout your business, you can help predict and prevent possible IT problems long before they can cause damage. With the aid of automated SLA (Service Level Agreement) warnings, you’re notified well ahead of time before a potential issue becomes a REAL issue.

Moreover, with the help of infrastructure automation, you can manage your business’ servers, applications, and databases without doing any heavy lifting. Repetitive processes like:
  • Configuring a server
  • Installing an operating system
  • Allocating resources
  • And more

…are dealt with minimum effort and skill requirement with the help of automation.

IT Process Automation The SPRE Labs Way

For many businesses and organizations, automating IT and business processes with the help of REAL experts is not a “nice to have” – it’s a MUST-have.

It’s easy to find IT managers who’re ready to buckle under the overwhelming complexity and pressure brought by maintaining IT services and providing support for business environments. They’re everywhere, and they are spread far too thin to give IT automation the attention it needs.

Moreover, the businesses that they support are often complex – constantly changing to keep up with management concerns; production and service delivery issues; and the like. As if that’s not enough, the systems necessary to maintain IT infrastructure and environments in tip-top shape are also in a constant state of change as vendors release patches, updates, and versions to keep up with the fast-moving IT world.

With all of these complexities and challenges faced by a business, how exactly do you start automating your IT processes?

Step one: Give us a call!

You Have A Unique Business, We’ve Got A Unique Solution: We understand that not all businesses are created equal. We don’t just try to automate your IT processes so we can tick it off the to-do list. First, we sit down with you to truly know your business; the infrastructure you use; the dependencies between your processes; and critical IT processes.
After genuinely understanding your business, we’ll map out and prepare the best IT automation solution for your business.

Got Existing Processes Automated? We’ll Make It Better: If you already have some form of process automation in place, our IT consultants will lend their expertise and experience to help you tweak these existing automated processes according to your business’ demands.

We’ll Help You Get Your New Business Project Rolling: So you’ve got a project or campaign you want to get off the ground? No problem! You can count on our IT experts to provide the consulting and solution your project needs.

Our consultants are well-versed in using the most powerful automation tools out there including:
  • Ansible
  • Puppet
  • Chef

Bottom line: Even if your business relies on mind-boggingly complex processes; you’re using Linux; a private cloud or a public cloud, you can count on SPRE Labs - we’ll take you by the hand and help you automate your business.

Infrastructure Automation

Through infrastructure automation, an environment can be scripted to automatically install operating systems; configure servers on instances; tweak how the applications communicate with each other; and those are just to name a few. By automating your infrastructure, you can apply the same settings or configuration even to a thousand nodes – saving you valuable time and money!

Our consultants are armed with the know-how and experience to help you with:
  • Initial application and deployment
  • Regular updates and patches
  • Resource allocation and virtualization
  • Error-handling and file delivery
  • Backup and disaster recovery
  • Cloud service automation

And those are just to name a few!

Backoffice Automation Tasks

If infrastructure automation refers to scripting an environment, backoffice automation pertains to getting hardware and software resources to work in sync to automatically create, collect, archive, edit, and deliver information required for getting office tasks done flawlessly.

Storing data; transferring data electronically; and managing of electronic business information are just some of the most common processes that backoffice automation optimizes.

When done right, backoffice automation allows your business to get the same job done in less time. Moreover, it lets your team cooperate better as office automation lets multiple users to update information all together and in real-time when changes are required.

Our IT automation consultants have decades of collective experience and can help you smooth out those bottlenecks in your backoffice. We can help you:
  • Automate report generation and enhance delivery process
  • Speed up file transfers
  • Manage your data better through data extraction and transformation; business process automation; and self-service automation

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